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Understanding the Warm Home Discount Scheme: A Lifeline for Vulnerable Households

  • Writer: Sharon Edwards
    Sharon Edwards
  • Apr 9, 2024
  • 3 min read
The Warm Home Discount scheme for 2023/24 has now closed. It will reopen in October 2024. The information in this guide is based on last years scheme. We we will provide further updates to this information when we have details for the 2024/25 scheme.

In a world where energy costs continue to rise, many households, particularly vulnerable ones, struggle to keep their homes warm during the colder months. To address this issue, governments and energy providers around the world have implemented various schemes to assist low-income families in heating their homes affordably. One such initiative in the United Kingdom is the Warm Home Discount Scheme.



Warm Home Discount


What is the Warm Home Discount Scheme?

The Warm Home Discount Scheme is a program introduced by the UK government to provide financial support to households struggling with their energy bills, particularly during the winter months. Launched in 2011, it aims to alleviate fuel poverty and help vulnerable individuals and families afford to keep their homes warm.


Eligibility Criteria:

To qualify for the Warm Home Discount Scheme, households must meet certain criteria. These criteria typically include:


  1. Receiving certain means-tested benefits such as Pension Credit Guarantee Credit.

  2. Being in receipt of the 'Core Group' element, which includes individuals who receive the Guarantee Credit element of Pension Credit and meet other specified criteria.

  3. Being in the 'Broader Group,' which includes individuals whose energy supplier participates in the scheme and who meet specific eligibility criteria set by their supplier.


It's important to note that eligibility criteria may vary depending on the energy supplier, so individuals should check with their provider to determine if they qualify.


Does your supplier offer the Warm Home Discount?

The following suppliers are part of the scheme. If you're not with one of these suppliers, you won't get the WHD, even if you qualify in step 2...

  • Affect Energy (now part of Octopus Energy)

  • Boost Energy

  • British Gas (including Scottish Gas)

  • Bulb (now part of Octopus Energy)

  • Co-op Energy (now part of Octopus Energy)

  • E (gas and electricity)

  • E.on Next 

  • Ecotricity

  • EDF Energy

  • Good Energy

  • London Power

  • Octopus Energy

  • Outfox the Market

  • Ovo Energy

  • Rebel Energy

  • Sainsbury's Energy

  • Scottish Power

  • Shell Energy (now part of Octopus Energy)

  • So Energy 

  • SSE (now part of Ovo Energy)

  • SSE Southern Electric (now part of Ovo)

  • SSE Scottish Hydro (now part of Ovo)

  • SSE Swalec (now part of Ovo Energy)

  • Tomato Energy

  • Tru Energy

  • Utilita

  • Utility Warehouse

  • 100Green (previously Green Energy UK)

How Does it Work?

The Warm Home Discount Scheme operates in two main groups: the Core Group and the Broader Group.

  1. Core Group:

  • Individuals who are automatically eligible for the scheme fall into the Core Group.

  • These are typically pensioners who receive the Guarantee Credit element of Pension Credit.

  • Eligible households should receive a letter from the Department for Work and Pensions (DWP) informing them of their entitlement.

  • The discount is applied directly to the electricity bill, usually between October and March.

  1. Broader Group:

  • Those who do not qualify for the Core Group may still be eligible under the Broader Group if they meet certain criteria.

  • Eligibility criteria vary among energy suppliers, but they often include low-income households, families with young children, and individuals with disabilities or long-term illnesses.

  • Applicants must apply directly to their energy supplier for the discount.

Benefits of the Scheme:

The Warm Home Discount Scheme offers several benefits to eligible households:


  1. Financial Support: The scheme provides a one-off discount on electricity bills, helping to reduce energy costs during the colder months.

  2. Energy Efficiency: By making energy bills more affordable, the scheme encourages households to adequately heat their homes, reducing the risk of cold-related health problems.

  3. Targeted Assistance: The scheme specifically targets vulnerable individuals and families, ensuring that those most in need receive support.

  4. Ease of Access: For those automatically eligible for the Core Group, the discount is applied directly to their electricity bill, simplifying the process.

The Warm Home Discount Scheme plays a crucial role in addressing fuel poverty and ensuring that vulnerable households can afford to keep their homes warm during the winter months. By providing financial assistance to those most in need, the scheme helps alleviate the burden of high energy costs and promotes health and well-being within communities.


However, it's essential for eligible individuals to familiarise themselves with the criteria and application process to ensure they receive the support they are entitled to. Ultimately, initiatives like the Warm Home Discount Scheme are vital steps towards creating a more equitable and sustainable energy future for all.


For further information on the Warmer Homes Scheme visit: https://www.moneysavingexpert.com/utilities/warm-home-discount/


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